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Accelerite’s Product Health Check Services uses data from targeted Customer devices to check key indicators of software health and utilization to determine if product is maintaining performance expectations based on Accelerite recommended best practices.
The Services focus on identifying potential mal-functioning software components, dormant problems, abnormalities in the trend data for potential improvement and any other performance related issues. Accelerite engineers will analyze Customer data and provide recommended actions to help Customer identify potential risk and issue with their Accelerite products before impacting their software and proactively improve software performance.
Sign in to Accelerite Support to update your personal details, contact information and communication preferences, view your case history, community and knowledge base subscriptions and review your entitlement.
Search Accelerite support content including knowledge base articles, community posts, announcements and product documentation. Logged in users will see search results specific to the products listed on their active support contract.
The Accelerite Community is a discussion forum for asking and answering questions about using your Acclerite products. Share your experiences, collaborate with the customer base and suggest how to improve the product offerings.
Access is provided to trial software for all and Accelerite support users with an active support contract can also download products, patches & hotfixes relevant to the products for which they have support entitlement.