Prerequisites for protecting machines with AppAssure and rCloud


Physical or virtual machines not running on vSphere/ESX(i) can be backed up using Dell AppAssure and uploaded to rCloud.

Supported AppAssure Versions
  • Dell AppAssure 5.3.5 and higher
Additional Requirements
  • Microsoft .Net Framework 3.5. SP1 is required for agent installation. Microsoft .Net Framework 4.0 alone will not currently work, although you can have both installed
  • The machine on which the agent is installed must have a supported version of AppAssure Core server.
  • The Core must be pre-configured to protect Windows machines. These Windows machines can be physical or virtual.
  • The AppAssure Core machine must trust the following Certification authorities:
    • Entrust - Entrust (2048) Certificate
    • Godaddy - GoDaddy Standard SSL Wildcard Certificate
  • The machines being backed up by the core must have static IP addresses
  • The Agent requires a portion of local disk space to work in referred to as 'workspace'. This must be equivalent to 5% of the total protected volumes (e.g. a total 1TB of disk space on the protected machines will require 50GB of workspace). This directory can have any name, but must be created on a local volume prior to importing any machines.
  • Only NTFS and GPT volumes are supported for backup
  • The agent needs outbound connectivity to the internet using DNS, specifically to:
    • rCloud hosts: *
    • IP service address range: (
    • TCP Ports:
      • 443
      • 8443
      • 8640
      • 9580
Incompatible Software/Configurations
  • Non-NTFS partitions, including utility partitions. Unsupported Configurations
  • Dual-boot/Multi-boot systems
  • IPv6 is not supported
  • Multi-homed systems (multiple NICs are supported as long as only 1 is in use)
  • Systems with software RAID
  • Systems with volumes over 2TB in size
  • Peripherals and external devices (i.e. USB/Serial dongles, modems etc) AppAssure Implementation

We recommend you review AppAssure documentation to become familiar with their software. You should contact your AppAssure software vendor for assistance in implementation.

Have more questions? Submit a request


Adding comment, please wait....

Provide Feedback on Article: