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Service Health

 
 
 

The status of your portal can be summarized in an overall rating called "health." The health status is set manually. It is visible to customer users and users within your organization who have the required permissions. Service health is a quick way to let your own personnel and customers know how the system is doing. Most users can see the service health.

You must have root or administrative privileges to set the service health.

  1. Log in to the CloudPortal Business Manager UI as Root User.
  2. Click Home, and you will see the Service Health icon in your dashboard.
  3. Select an entry in the status history list to see more details about that event.
  4. Click Add Status to change the current status of the service.
  5. Select the Service Instance that the status applies to.
  6. Select the degree of severity from the Type list: Issue for the yellow icon, Disruption for the red icon, or Resolution for the green icon. Provide a descriptive Subject and Description to communicate the status with users. When finished, click Add Status.

Timezone Setting for Scheduled Maintenance

To ensure that scheduled maintenance activities get created correctly, set the appropriate timezones for users.

Timezone Setting in the CloudPortal UI

  1. Log in to CloudPortal as the root user.
  2. Go to Administration > Configuration > Server.
  3. Filter the Server parameters by Portal.
  4. Set the desired value for vmops.portal.default.user.timezone. For example, set Japan if you want the timezone setting to be JST.

    Timezone Setting in the Database

    If you have several users in an account, and if you wish to run a single SQL query to set the timezone for these users in the database, you can change the the timezone setting in the database. Timezones are set in the user_time_zone column of the cloud_portal.users table in the database.

    Note: In addition to running the SQL query above, you must change the default timezone in the UI as explained above to ensure that new accounts have the correct timezone.

Adding a Scheduled Maintenance

When you need to take a zone offline for necessary modifications, you can schedule a maintenance window. The maintenance window schedule is visible to customer users and users within your organization who have the required permissions. This provides a way to let your own personnel and customers know when to expect possible service interruptions as well as improvements in the service.

  1. Select Administration > Service Health.
  2. Select Add Scheduled Maintenance. .
  3. In Service Instance, select the instance where the maintenance will take place.
  4. In Start and End, set the time window during which maintenance will take place. In each field, use the calendar control and time sliders, then click Done.
  5. In Subject and Description, provide information for your users to explain what is going on during the maintenance window. Typically, either an issue is being repaired or an upgrade is being performed to provide new features.
  6. Click Schedule. The new event is displayed under Scheduled Maintenance in the Service Health screen.
  7. If you want to change the timing or delete the maintenance window, click Edit or Delete under Scheduled Maintenance in the Service Health screen.
 
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