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Search Accelerite support content including knowledge base articles, community posts, announcements and product documentation. Logged in users will see search results specific to the products listed on their active support contract.
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View your open and closed cases with Accelerite Support as well as requests made by your colleagues.
Everything on Accelerite Support that you have subscribed to. Including community discussions and articles.
Coming soon to all products. View your organization's license and support entitlement.
Browse the Accelerite Product Knowledge Base by product. Logged in users are able to review additional content based on product entitlement. How to, known issues and workaround content is all available for review and comment.
All Accelerite products are complimented by full documentation, from product release notes through to administration guides. The products manuals are an excellent reference tool to self learn and get the best from Accelerite’s software.
Announcements are distributed by product and in general. General Accelerite announcements will go out to the whole Accelerite Support Community and based on your product entitlement product specific notifications will go out through the relevant product announcement.
This section is dedicated to helping users navigate the Accelerite Support Portal along with providing a repository for all of the Accelerite Terms & Conditions and other documentation that help define our support program.
Accelerite provides trial downloads for a selection of its products; all users can download these products. Users with entitlement to Accelerite Software can download the currently supported versions of the products they have an active support agreement and license in place for.
The Accelerite patch repository is accessible to logged in users with an active support agreement. Logged in users will see only those patches that are relevant to the products they have under that active support agreement.
Hotfixes are not always publically available but logged in users can download hotfixes that are are available to customers with an active support agreement as well as those that have been made available to them by the Accelerite support team.