Knowledge Base

Search Accelerite support content including knowledge base articles, community posts, announcements and product documentation. Logged in users will see search results specific to the products listed on their active support contract.

Accelerite Support
Knowledge Base

Cloud Lifecycle Management

Unified Cloud Services Orchestration Platform

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Deliver IT as a Service Through Cloud Services Automation

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Zero to CLOUD in 60 Minutes

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Unified Endpoint Management

Endpoint Detection and Response

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Unified Endpoint Management

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Analytics

Internet Of Things

Complex Big Data, Simplified

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Cloud Neutral IoT Application Platform

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Useful Partner Content

2017 Accelerite User Summit

Accelerite Partner Program

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Miami Beach, FL, USA

Presentation and files from the Accelerite partner sessions. January 25th 2017

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Your info at
Accelerite Support

Update your name, photo, telephone number that is used by Accelerite Support.

Requests from you
to Accelerite

View your open and closed cases with Accelerite Support as well as requests made by your colleagues.

Your Subscriptions on
Accelerite Support

Everything on Accelerite Support that you have subscribed to. Including community discussions and articles.

Your organization’s
entitlement

Coming soon to all products. View your organization's license and support entitlement.

Browse Accelerite
help articles

Browse the Accelerite Product Knowledge Base by product. Logged in users are able to review additional content based on product entitlement. How to, known issues and workaround content is all available for review and comment.

Read Accelerite
Product Manuals

All Accelerite products are complimented by full documentation, from product release notes through to administration guides. The products manuals are an excellent reference tool to self learn and get the best from Accelerite’s software.

View announcements
from Accelerite

Announcements are distributed by product and in general. General Accelerite announcements will go out to the whole Accelerite Support Community and based on your product entitlement product specific notifications will go out through the relevant product announcement.

Read Accelerite
Support Documents

This section is dedicated to helping users navigate the Accelerite Support Portal along with providing a repository for all of the Accelerite Terms & Conditions and other documentation that help define our support program.

Downloads By Products

Downloads By Type

Product Downloads

Accelerite provides trial downloads for a selection of its products; all users can download these products. Users with entitlement to Accelerite Software can download the currently supported versions of the products they have an active support agreement and license in place for.

Patches

The Accelerite patch repository is accessible to logged in users with an active support agreement. Logged in users will see only those patches that are relevant to the products they have under that active support agreement.

Hotfixes

Hotfixes are not always publically available but logged in users can download hotfixes that are are available to customers with an active support agreement as well as those that have been made available to them by the Accelerite support team.