Email Template Values
Navigate to Administration -> Content Templates -> Styles -> CUSTOM
Click Edit and you should see:
#set( $service_name = "CloudPortal" )
#set( $support_email = "support@cloud.com" )
#set( $support_phone = "1-877-349-7564" )
(Note above variables may be listed twice. They only need to be defined once.)
Changing the above values will affect any e-mail templates that use the ${service_name}, ${support_email}, and ${support_phone} variables. You can also define additional variables and use them in your templates.
-David