Configuring access based on email domains


You can grant or deny access to customers based on their email domains. Users who attempt to sign up with an Email domain that you mark as blacklisted will have their sign up process aborted with a message 'Your email domain is not supported. Kindly contact Support.' You can specify a whitelist and blacklist for the email domains to either allow or deny users to sign up. These lists are used for users of all account types. You can specify the lists from the Account Management pane of the CloudPortal Business Manager UI.

The settings are enforced during the following events:
  • When a user attempts to sign up from the Sign Up page.
  • When a Root User attempts to sign up a user.
  • When a Root User or a regular user attempts to edit an existing email domain.

If a user tries to access the portal from an email domain that you have marked as blacklisted, the application rejects the login attempt and directs the user to the CloudPortal support page. An email domain whitelist always takes precedence over an email domain blacklist. For example, If an email is marked in the whitelist and also in the blacklist, the domain is treated as whitelisted.

  1. Log in to the CloudPortal Business Manager UI as Root user.
  2. Click the drop-down menu icon next to ROOT USER in the top right corner and click Administration.
  3. Click Configuration > Account Management > Onboarding.
  4. Click Configure, and then click Edit.
  5. In the Value box for the parameter emailDomain.blacklist, enter a comma separated list of email domains for which you want to deny access.
  6. In the Value box for the parameter emailDomain.whitelist, enter a comma separated list of email domains for which you want to allow access.
  7. Click Save to save your changes and then click Close to close the dialog box.


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