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CloudPortal Business Manager 2.x

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Pankaj Paliwal

Error: add new Service Provider User

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Error: add new Service Provider User

I have downloaded and installed the CPBM 2.0.0-1 trial version package.

Then I have logged in as root user and have tried to add a new user (Administration -> Service Provider Users -> Add New). After that an error message is displayed in the browser:
Oops! An error has occurred. Please contact technical support at Support website.
In the cpbm-server.log there is an exception message:
[2013-05-24 08:56:22.002] INFO http-bio-8085-exec-322 System.out CurrentNewuser StepnewUserCreationStep1
[2013-05-24 08:56:22.002] INFO http-bio-8085-exec-322 System.out CurrentNewuser Step processingnewUserCreationStep1
[2013-05-24 08:56:22.072] ERROR http-bio-8085-exec-322 o.a.c.core.ContainerBase.[Catalina].[localhost].[/portal].[jsp] Servlet.service() for servlet jsp threw exception java.lang.NoClassDefFoundError: Could not initialize class com.vmops.utils.DateTimeUtils
at com.vmops.web.forms.UserForm.getTimeZones(UserForm.java:216)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
It seems, that the installation package is missing some class files. Can anyone confirm this?


Sebastian Gembusch MEMBERS
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Pankaj Paliwal
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Error: add new Service Provider User

Hi ,

The exception "java.lang.NoClassDefFoundError" may have occurred due to some other exception also.
Could you please restart the cpbm server, run the same scenario again and see if you are getting some other stacktrace as well.

I am suspecting that there could be an issue with initialization of some other class which in turn caused the exception.

Thanks,
Manish


Manish Agarwal CITRIX EMPLOYEES
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Pankaj Paliwal
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Hello Manish,

I have attached the CPBM server log.

Regards,
Sebastian

Attached Files


Sebastian Gembusch MEMBERS
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