Hi Wei,

When you retire a product then your changes becomes active only from the next plan date.  And this product will not be visible to end user after you sync the reference catalog with the channel catalog.

Thanks,

Manish

OK, Thank you very much  Manish Agarwal.

Hi Manish!

We got the same problem. As i deleted it in the Catalog, the system asked me if i want a recurring charge for user which  still use this product. So i deleted every Account and Instance. After the plan date and many syncs the two products are still in the ulity rates.

Can you help me with this?

Hi Rene,

Can you please elaborate on the steps you followed?

When you retired a product what option did you choose in the pop-up?

And is the revision, in which you retired the product, current or still in future?

Thanks,

Manish

Hi Manish,

i logg in as root user and then a choose in Catalog (plan next) wich product i want to retire. As i clicked on retire product a pop-up shows me following warning:

"Once synced to a catalog, this product will no longer be visible in the utility rates and will not be available to provide as entitlements. If you are replacing this product definition with an alternate definition, you should stop charging for this product. However, if you are truly decommissioning this product, then you should continue charging for this product as long as there is someone still using it.

Do you wish to continue charging for this product?"

There i can choose "no" or "yes".

As i retired the two products, which are still in the utility rates, i clicked "yes" and now i cant delet them.

Thanks,

Rene

Hi Rene,

Its a limitation. Products cannot be deleted. You can only retire them with continue billing or not. And once a product is retired with continue billing then you cannot stop the billing or vice versa.

Thanks,

Manish