Email Templates and Notification Triggers

 
 
 

CloudPortal Business Manager sends out email alerts and notifications to users in certain instances. Given below is a list of email alerts sent, when they are triggered, and who they are sent to.

Template name When is the email sent Who is it sent to
Welcome Email On sign up Customer Master User
Verify Email When users sign up or new users are added Any user
Verify Alert Email For verification of email for Alerts Any user
Reset Password On request for resetting password Any user
Trial service expiry warning When Trial accounts are nearing expiry Master user
Trial service expired When Trial account expires Master user
Trial service expired notification For expired trial accounts Sales alias
Credit Limit Crossed Service Suspended Notification For service suspension caused by credit limit breach Sales alias
Spend Budget Warning When the spend budget threshold is reached Any user
Credit Limit Credit Notify For credit limit alert Billing update alias
Credit Limit Breach Alert On breaching the credit limit and if the Breach Action is in Alert / Alert internal Sales alias
Credit Limit Crossed Service Suspended When the final credit limit is breached and the service is suspended. Master user
Payment Received On receipt of payment Master user
Payment Failed On payment failure Master user
Payment Failed Notify On breach of payment failure alert threshold Billing update alias
Payment info change requested On payment information change request Sales support and Finance alias
Deposit Received On receipt of deposit Master user
Support Ticket Notify On creation of ticket Help desk alias
Corporate Account Request On new corporate account request Sales support and Finance alias
Credit Exposure Marker Level When credit exposure marker is crossed Sales alias
Send Promotional Token Invoked by customization done by service provider Applicant of Trial account
Account Restrict On account restriction Master user
Account Activate On account activation Master user
Account Suspend On account suspension Master user
Account Terminate On account termination Master user
Account_reactivate On account reactivation Master user
Account Converted On account conversion Finance alias and Master user
Account Converted Admin After account conversion Finance alias
Pending Change Rejected When pending changes are rejected Master user
VM Creation On VM creation Any user
Report On send report request Customer user
Job Failed On failure of any scheduled job admin_support alias
Destroy VM Failed When destroy virtual machine command fails vmops_error_notification_to alias
Orphaned VM Created When orphaned virtual machines are created vmops_error_notification_to alias
Credit card Fraud Check Event When MaxMind credit card fraud check is enabled and credit card transaction fails admin_support_email alias
Account Activation Request When manual activation is required approval_alias
Device Fraud Detection Event When ThreatMetrix fraud check is enabled and transaction is deemed unsafe admin_support_email
Credit Limit Warning When the credit limit threshold is reached Customer user
Invoice Email When invoice is generated Customer user
User Deactivate Email When Master user deactivates a user in his account Customer user
User Activate Email When Master user activates a user in his account Customer user
Internal Approval Sent by workflow activity, when a task is created from the workflow that requires an action to be taken Recipient email address is configurable
Tenant Admin Approval When admin approves the user account creation request Customer user
New Resource Type When new resource type is detected in system Owner of the resource and Master user
Incompatible Resource Type When the resource type is not compatible with existing subscription Owner of the resource and Master user
Missing Product When there is a missing product for usage data in system admin_support
Provision Resource Failed When resource provisioning fails user
Subscription Activated Admin On activation of subscription product bundle owner/sales support list
Subscription terminated Admin On termination of subscription product bundle owner/sales support list
Subscription Activated On activation of subscription Customer user
Subscription terminated On termination of subscription Customer user
Job Warning When any scheduled job status is "warning" admin_support alias
VM Password Reset On resetting the password for the Virtual Machine User and Master user
Cloud Service Enabled On enabling of the service requested by account owner Master user
Workflow Updated On updating a workflow Any user
Old product usage notification On collection of old usages that have not been billed billing_update alias
Old Usage processed with invoice feeds On successful completion of the billing resiliency job, with invoices being generated but not posted billing_update alias
Old Usage processed in current billing period On successful completion of the billing resiliency job, with invoices being generated and posted into current account statement billing_update alias
Old Usage processed in respective billing periods On successful completion of the billing resiliency job, with invoices being generated and posted to the billing period to which they belong billing_update alias
 
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