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This is possible but it is not a simple click. You will need to use 'Search requests' filter on the ticket listings page and then enter the following text to achieve what you are trying to do:
status<solved
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I want to see both "Open" and "Awaiting your reply" cases.
This is possible but it is not a simple click. You will need to use 'Search requests' filter on the ticket listings page and then enter the following text to achieve what you are trying to do:
status<solved
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