Unlocking accounts


CloudPortal Business Manager temporarily disables a user account and prevents a user from logging in after a certain number of failed login attempts. The number of failed login attempts is determined by the value that you have specified for the logins.lockThreshold parameter during security configuration. The user can request for a password reset and unlock the account.

  1. Open the CloudPortal Business Manager UI.
  2. Click Request a reset.
  3. Specify your user name and click Submit. CloudPortal Business Manager sends an email to your registered email address with instructions to reset your password.
  4. Follow the instructions and reset your password. CloudPortal Business Manager resets your password and unlocks your account. You can now log in.
    Note: If the Phone Verification feature is enabled, CloudPortal Business Manager asks you for your phone number for verification before you can reset your password.
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