What are roles

 
 
 

Roles are customary functions that are created to accomplish certain tasks. The following list is the default set of roles available in CloudPortal Business Manager.

Service Provider roles
  • Account create: This role has the ability to create, read, update, and delete any customer account.
  • Account manage: This role has the ability to view and update information on any customer account.
  • User: This role is the default role for any registered user.
  • User create manage: This role has the ability to create, read, update, and delete a user belonging to any customer account. This role depends on "account create" or "account manage" role and on "config manage" to create/manage service provider users.
  • Finance create manage: This role has the ability to create, read, update, and delete financial information of any customer account (Account). For example, make payment, issue credit. Depends on "account create" or "account manage" role.
  • Ops Comm: This role has the ability to create, read, update, and delete status updates that are published through the Cloud Health page.
  • Profile create manage: This role has the ability to create, read, update, and delete profiles on the CloudPortal.
  • Config manage: This role has the ability to view and update global configuration properties. Depends on "user create manage".
  • Product create manage: This role has the ability to create, read, update, and delete any product.
  • Tickets Manage: This role has the ability to create, read, update, comment on, and close support tickets across all customer (tenant) Accounts.
  • Reports Admin view/download/email: This role has the ability to view/generate reports.
Customer Roles
  • Account User create manage: This role has the ability to create, read, update, and delete a user in customer account.
  • User: This role is the default role for any registered user.
  • Billing Admin manage: This role has the ability to manage tenant billing.
  • Account manage: This role has the ability to view and update information on his/her own customer account.
  • User Tickets Manage: This role has the ability to create support tickets within his/her own user account (User) and be able to read, update and comment on his/her own support tickets.
  • Account Tickets View: This role has the ability to create, read and comment on support tickets raised by all users within his/her own customer account.
  • Account Tickets Manage: This role has the ability to create, read, comment on, and close support tickets raised by all users within his/her own customer account.

A profile is defined using a combination of one or more of these roles. A root user is enabled with all these roles by default. You can also customize the profiles by defining their roles.

 
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