Email Templates and Notification Triggers
CloudPortal Business Manager sends out email alerts and notifications to users in certain instances. Given below is a list of email alerts sent, when they are triggered, and who they are sent to.
| Template name | When is the email sent | Who is it sent to |
|---|---|---|
| Welcome Email | On sign up | Customer Master User |
| Verify Email | When users sign up or new users are added | Any user |
| Verify Alert Email | For verification of email for Alerts | Any user |
| Reset Password | On request for resetting password | Any user |
| Trial service expiry warning | When Trial accounts are nearing expiry | Master user |
| Trial service expired | When Trial account expires | Master user |
| Trial service expired notification | For expired trial accounts | Sales alias |
| Credit Limit Crossed Service Suspended Notification | For service suspension caused by credit limit breach | Sales alias |
| Spend Budget Warning | When the spend budget threshold is reached | Any user |
| Credit Limit Credit Notify | For credit limit alert | Billing update alias |
| Credit Limit Breach Alert | On breaching the credit limit and if the Breach Action is in Alert / Alert internal | Sales alias |
| Credit Limit Crossed Service Suspended | When the final credit limit is breached and the service is suspended. | Master user |
| Payment Received | On receipt of payment | Master user |
| Payment Failed | On payment failure | Master user |
| Payment Failed Notify | On breach of payment failure alert threshold | Billing update alias |
| Payment info change requested | On payment information change request | Sales support and Finance alias |
| Deposit Received | On receipt of deposit | Master user |
| Support Ticket Notify | On creation of ticket | Help desk alias |
| Corporate Account Request | On new corporate account request | Sales support and Finance alias |
| Credit Exposure Marker Level | When credit exposure marker is crossed | Sales alias |
| Send Promotional Token | Invoked by customization done by service provider | Applicant of Trial account |
| Account Restrict | On account restriction | Master user |
| Account Activate | On account activation | Master user |
| Account Suspend | On account suspension | Master user |
| Account Terminate | On account termination | Master user |
| Account_reactivate | On account reactivation | Master user |
| Account Converted | On account conversion | Finance alias and Master user |
| Account Converted Admin | After account conversion | Finance alias |
| Pending Change Rejected | When pending changes are rejected | Master user |
| VM Creation | On VM creation | Any user |
| Report | On send report request | Customer user |
| Job Failed | On failure of any scheduled job | admin_support alias |
| Destroy VM Failed | When destroy virtual machine command fails | vmops_error_notification_to alias |
| Orphaned VM Created | When orphaned virtual machines are created | vmops_error_notification_to alias |
| Credit card Fraud Check Event | When MaxMind credit card fraud check is enabled and credit card transaction fails | admin_support_email alias |
| Account Activation Request | When manual activation is required | approval_alias |
| Device Fraud Detection Event | When ThreatMetrix fraud check is enabled and transaction is deemed unsafe | admin_support_email |
| Credit Limit Warning | When the credit limit threshold is reached | Customer user |
| Invoice Email | When invoice is generated | Customer user |
| User Deactivate Email | When Master user deactivates a user in his account | Customer user |
| User Activate Email | When Master user activates a user in his account | Customer user |
| Internal Approval | Sent by workflow activity, when a task is created from the workflow that requires an action to be taken | Recipient email address is configurable |
| Tenant Admin Approval | When admin approves the user account creation request | Customer user |
| New Resource Type | When new resource type is detected in system | Owner of the resource and Master user |
| Incompatible Resource Type | When the resource type is not compatible with existing subscription | Owner of the resource and Master user |
| Missing Product | When there is a missing product for usage data in system | admin_support |
| Provision Resource Failed | When resource provisioning fails | user |
| Subscription Activated Admin | On activation of subscription | product bundle owner/sales support list |
| Subscription terminated Admin | On termination of subscription | product bundle owner/sales support list |
| Subscription Activated | On activation of subscription | Customer user |
| Subscription terminated | On termination of subscription | Customer user |
| Job Warning | When any scheduled job status is "warning" | admin_support alias |
| VM Password Reset | On resetting the password for the Virtual Machine | User and Master user |
| Cloud Service Enabled | On enabling of the service requested by account owner | Master user |
| Workflow Updated | On updating a workflow | Any user |
| Old product usage notification | On collection of old usages that have not been billed | billing_update alias |
| Old Usage processed with invoice feeds | On successful completion of the billing resiliency job, with invoices being generated but not posted | billing_update alias |
| Old Usage processed in current billing period | On successful completion of the billing resiliency job, with invoices being generated and posted into current account statement | billing_update alias |
| Old Usage processed in respective billing periods | On successful completion of the billing resiliency job, with invoices being generated and posted to the billing period to which they belong | billing_update alias |
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