You can add funds to a customer's balance in CloudPortal Business Manager. Any future charges incurred by the customer will be paid for, first out of this credit balance.

1. Log in to the CloudPortal Business Manager UI as Root user or as a user with the appropriate permission.
2. Click Accounts > All Accounts.
3. Select the customer account to whom you want to issue credit.
4. Place your cursor over the manage icon (that looks like a gear wheel) and click Issue Credit.
5. Specify the credit amount and enter the reason for issuing the credit.
6. Click Issue Credit.