RCA 10 CP4 - Reporting console page error "rrs.rrs.error"
Problem
RCA 10.0 CP4: CAE Reporting Server Error: "rrs.rrs.error" when attempting to access the Reporting Server page in the CAE Console.
Log Snippet from Content.log
20230502 15:27:51 (::1) (DEFba62438e71cbeb948b7564cc17d88) Error: sockets are not available on this system
while executing
"http::geturl $resource_url -query $body -type application/json"
(procedure "getEpvCredentials" line 6)
invoked from within
"getEpvCredentials localhost 3466 RRS $tokenVal 0"
("ODBC" arm line 24)
invoked from within
"switch [string toupper $type] {
ODBC {
array set o [array get odbc_defaults]
set p $params
tcl_options o p
#JPMC EPV
..."
(procedure "::rrs::mount" line 22)
invoked from within
"::rrs::mount OSM ODBC {
-ENABLE 1
-CACHEENABLE 0
-CACHELIFE 1200
-DEVICETABLE dbo.#tOSMEVENT
-DATABASE sql
-PREFIX ..."
(file "D:/Program Files (x86)/PSL/RCA/ReportingServer/etc/osm.cfg" line 3)
invoked from within
"source $etc"
(procedure "initializePacks" line 44)
invoked from within
"initializePacks"
(procedure "startSession" line 60)
invoked from within
"startSession"
(procedure "::rrs::init" line 25)
invoked from within
"::rrs::init"
Response
To fix this issue, contact Accelerite Support and request the hotfix "WININFRA1000_QCCR1C59854".
Document ID:
15438981295501
Product:
Radia
Version:
Radia Client Automation Version 10.0
Operating System:
Windows
Zendesk Ticket ID:
83964
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