Back to top
 
 
 

RCA 10 CP4 - Reporting console page error "rrs.rrs.error"

Problem

RCA 10.0 CP4: CAE Reporting Server Error: "rrs.rrs.error" when attempting to access the Reporting Server page in the CAE Console.

Log Snippet from Content.log

20230502 15:27:51 (::1) (DEFba62438e71cbeb948b7564cc17d88) Error: sockets are not available on this system
    while executing
"http::geturl $resource_url -query $body -type application/json"
    (procedure "getEpvCredentials" line 6)
    invoked from within
"getEpvCredentials localhost 3466 RRS $tokenVal 0"
    ("ODBC" arm line 24)
    invoked from within
"switch [string toupper $type] {
                    ODBC {
                        array set o [array get odbc_defaults]
                        set p $params
                        tcl_options o p
                        #JPMC EPV 
            ..."
    (procedure "::rrs::mount" line 22)
    invoked from within
"::rrs::mount OSM ODBC {
    -ENABLE         1
    -CACHEENABLE    0
    -CACHELIFE       1200
    -DEVICETABLE    dbo.#tOSMEVENT
    -DATABASE       sql
    -PREFIX       ..."
    (file "D:/Program Files (x86)/PSL/RCA/ReportingServer/etc/osm.cfg" line 3)
    invoked from within
"source $etc"
    (procedure "initializePacks" line 44)
    invoked from within
"initializePacks"
    (procedure "startSession" line 60)
    invoked from within
"startSession"
    (procedure "::rrs::init" line 25)
    invoked from within
"::rrs::init"

Response

To fix this issue, contact Accelerite Support and request the hotfix "WININFRA1000_QCCR1C59854".

Document ID:
15438981295501

Product:
Radia

Version:
Radia Client Automation Version 10.0

Operating System:
Windows

Zendesk Ticket ID:
83964

 

Comments