Escalation Matrix Table
| Level | Trigger | Role | Name | |
| Level-1 | The Issue Reported to resources are not resolved within two business days | Delivery Manager | Hemant Kulkarni | hemant_kulkarni3@persistent.com |
| Level-2 | Reported issue remains unresolved for two weeks | Delivery Partner | Smita Jain | smita_jain@persistent.com |
| Level-3 | Reported issue remains unresolved for more than two weeks | SVP, Products Business | Nitish Shrivastava | nitish_shrivastava@persistent.com |
- *Issue can be anything that will adversely impact project/program execution, delivery of commitments as per contract/SoW, or internal/external dependency. Adverse impact consideration must include impact on quality,cost,schedule and overall customer satisfaction
- Escalation channel is recommended to expedite systematic resolution of issues important to project
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