Purpose

This document outlines the steps to upload data or update ticket information on the Persistent Support Portal.

Prerequisites

• Valid username and password for Persistent Support Portal.
• Data file prepared in ZIP format.

Steps to Upload Data

1. Login to Portal
   • Navigate to https://support.accelerite.com/ 
   • Enter your username and password, then click Login.
2. Access Your Requests
   • Hover over the My Support menu.
   • Select My Requests from the dropdown.
3. Locate Your Ticket
   • On the My Requests page, you will see a list of your existing tickets.
   • Identify and select the ticket/ID where you want to upload data or update information.
4. Add Attachment
   • Scroll to the bottom of the ticket details page.
   • Locate the Attachment section.
   • Click on Add files here.
5. Upload File
   • Select your prepared file in Zipped format.
   • Click the Submit button.
6. Monitor Upload Progress
   • The system will display the progress of the data upload.
   • Once completed, a confirmation message will appear indicating Data Uploaded.

Important Notes

• Ensure the file is compressed into a ZIP format before uploading.
• Large files may take longer to upload; do not close the browser during the process.