Problem

The model list in SASVA Desktop doesn't show the Claude (Anthropic) models, such as Opus. You may only see default and one or two other models. Quitting and reopening SASVA doesn't make them appear.

Root Cause

There are two possible causes:

1. The model list hasn't refreshed. SASVA is still showing a list it loaded earlier, for example from before your access changed.
2. Your SASVA profile doesn't include Claude models. Which models you get depends on the SASVA profile your account is assigned to. If your profile doesn't include Claude models, they won't appear however many times you reload.
3. You are logged in with wrong profile.

Resolution/Workaround

Do these steps in order and check the model list after each one.

Step 1: Reload SASVA

1. Click the Reload icon in SASVA.
2. If the models still don't appear, quit SASVA completely and open it again.

Step 2: Sign out and sign back in

1. Sign out of SASVA.
2. Sign back in with your SASVA email.

This fetches your model list from the server again, and it often fixes the problem when Step 1 doesn't.

Step 3: Request Claude models for your profile

If the models are still missing, your profile probably doesn't include them.

1. Open Settings and find the config server URL. It ends with your profile name: `.../v1/config-server/<profile-name>`. If you have more than one profile and another one includes Claude models, switch to that profile, then sign out and back in.

2. Contact SASVA Support(sasva_support_in@persistent.com or https://accelerite.zendesk.com) and include:
- your SASVA sign-in email
- the profile name
- the model(s) you need
- a screenshot of your model list

Support will either enable the models for your profile or assign you a profile that includes them. Some requests need approval, so this may take some time.

3. When support confirms the change, sign out and sign back in to load the new model list.