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Gert Jensen

Why choose Citrix Cloudplatform over vCloud

Hello,

 

I just want some input.

 

We are a small company, trying out CloudPlatform, on 2 servers..

small setup for testing and trying 3 small customers in production.

 

We do have some problems with Cloudplatform, and in this perspective

i think we need to buy support, this is where i am thinking what?

 

vmware is 30% of the prices Citrix is asking.

 

is it worth paying so much extra, as i see it there are no support forums that work, so support is not optional, and vmware has been on the market +10 years...

 

What are your thoughts...

 

am i calculating this correct.. am i missing something, are there anything cloudstack deos better ?

 

any thoughts will be great..

 

Kind regards

Gert


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Gert Jensen

Hello just a followup..

 

The question is not to get a respone that citrix i bad or vmware rules, but but just to get at better understanding,

why we should choose Citrix Cloudplatform.

 

When i started using it it was becourse we use Xenserver, so it seems like the right choice, but now when we a looking to set it in production, the support costs alone are so insaine high that it tells me that either the product are not ment for small hosters (i.e under 70 CPUs) or the support are so demanding that it has to costs a lot.

 

I am sorry if I sound like some guy that just are mad at Citrix, i am not - far from it, but my company are at a cross road and i think

we need to reconcider Citrix purly on the prises..

 

Kind regards

Gert


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Gert -

 

A loaded question, but a fair one.

 

I would definitely check out the following page with the documentation, presentations and white papers as well: http://www.citrix.com/products/cloudplatform/tech-info.html

 

Your budget is not my business, but sticking with the same brand, same support you are used to and the ability to integrate with our other solutions is just one angle I would look at from your perspective.

 

To me it makes sense as you are already a Xen-Shop and, not to sound rude/harsh/etc, you get what you pay for.

 

Best wishes with your decision and if you do move forward, I look forward to supporting you for any Cloud needs!

 

--jkbs


Jesse Benedict CITRIX EMPLOYEES 28 December 2013 - 23:33 PM
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Gert Jensen

Hello Jesse,

 

Thank you for your reply, we have been using xenserver for app. 3 years now, we like it , the supporters in Citrix tech support,

are GREAT, no doubt about that.

 

And also there is a forum that works - for Xenserver.

 

But for CloudPlatform, this is a black box, there are not a Forum other than this forum, you are one of the only Citrix empliees i have seen in here, I have talked with CloudStack Support once, it was VERY difficult getting though to them when i called tech support, they refferred me to another phone number and here they had problems calling me back well after 2 weeks they phoned..

I need to buy a License (Support Contract) that seems fair, but I am not able just to buy a single ticket, to get a peek of their expertise

how they work etc..

 

So what I am wurried about is my expiriance is spot on as CloudPlatform is a product Citrix has bought, and not compleatly incooporated yet, and in this perspective it will proplebly be better to look at CloudPlatform in 1-2 years.

 

It is not the money per say, but it seems that the different departments are not talking together.

 

We have 17-20 Xenservers app. 60 CPUs, and a LOT of Xendesktops, for me to change to VCloud and vmware view, would be a bad thing, but as we need to get used to the product figure it out etc. we thought we would start off small

2 servers = 4 CPUs 2x 512Gb mem + 1 IBM SAN SW7000, and a NFS BOX.

Support contract for 4 CPUs

 

Just to round it of we LIKE Citrix products, if we can in anyway choose Cloudplatform we will do it, but with the price Citrix are setting for CloudPlatform forces a small company like ours that need to look at a small setup, to check what else is on the market.

 

I have removed the part about the prices, as it is not really relevant for the thread.

 

But again thank you again for replying, nice to know that there is actually somone from citrix looking at the forum.

 

Kind regards

Gert


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Gert,

 

This is probably my fifth revision of this response because I am thankful of the compliments, but also to you - our clients and community - because it is our clients and community members that afford me this dream job.  I am also not trying to break any boundaries in a professional sense, but if I do I am certain my colleagues will let me know!

 

As for my interactions, sorry as they were slowed over the holidays!  I know many good people across our product offerings that are involved, so you are quite welcome and the experiences each of you report, the ideas and ... everything is so beneficial for my own education and investment of my time in sharing BACK to all of you.  So, again - thank you!

 

So, it is 45 minutes past my time to leave, but I wanted to make sure you received this feedback:

 

Send me a personal message with any references to case numbers or associates you have talked to.  I have supported Cloud, but I want to make sure that you are connected to the right people to articulate your experience, ask the business questions and so forth as I am not the "end-all" of solutions.

 

Oh, as for the forum -- trust me -- it will explode.  Tobias has over 12K posts.  XenServer is a busy forum because many of our products extend from that, so I can promise you this:

 

The forum and knowledge will grow from the community -- for Cloud and for other products.  It is the nature of knowledge: new, acquired, etc.

 

Thanks for your questions, Gert as well as your concerns.  Send me a message and I will see about getting this thread routed to those that need to see it and provide you the facts, stats, etc.

 

--jkbs

 

Hello Jesse,

 

Thank you for your reply, we have been using xenserver for app. 3 years now, we like it , the supporters in Citrix tech support,

are GREAT, no doubt about that.

 

And also there is a forum that works - for Xenserver.

 

But for CloudPlatform, this is a black box, there are not a Forum other than this forum, you are one of the only Citrix empliees i have seen in here, I have talked with CloudStack Support once, it was VERY difficult getting though to them when i called tech support, they refferred me to another phone number and here they had problems calling me back well after 2 weeks they phoned..

I need to buy a License (Support Contract) that seems fair, but I am not able just to buy a single ticket, to get a peek of their expertise

how they work etc..

 

So what I am wurried about is my expiriance is spot on as CloudPlatform is a product Citrix has bought, and not compleatly incooporated yet, and in this perspective it will proplebly be better to look at CloudPlatform in 1-2 years.

 

It is not the money per say, but it seems that the different departments are not talking together.

 

We have 17-20 Xenservers app. 60 CPUs, and a LOT of Xendesktops, for me to change to VCloud and vmware view, would be a bad thing, but as we need to get used to the product figure it out etc. we thought we would start off small

2 servers = 4 CPUs 2x 512Gb mem + 1 IBM SAN SW7000, and a NFS BOX.

Support contract for 4 CPUs

 

Just to round it of we LIKE Citrix products, if we can in anyway choose Cloudplatform we will do it, but with the price Citrix are setting for CloudPlatform forces a small company like ours that need to look at a small setup, to check what else is on the market.

 

I have removed the part aboud the prices, as it is not really relevant for the thread.

 

But again thank you again for replying, nice to know that there is actually somone from citrix looking at the forum.

 

Kind regards

Gert


Jesse Benedict CITRIX EMPLOYEES 29 December 2013 - 00:56 AM
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