default user and password for portal

June 27, 2013 16:08

default user and password for portal

Hello everyone (again)

I seem to be going round in circles with Business Manager 2.0

I've finally got the portal to display, but cannot log onto it. Reading this

http://support.citrix.com/proddocs/topic/ccpb-20-map/ccpb-configure-ldap.html

It implies I need to log onto the portal as user 'root' (although there is no 'ROOT USER' in the top right of the portal login page).
When I try logging in as root with the root password of the CentOS system, it prompts me for a reCAPTA validation, and then says invalid user name or password.

I've also tried the MySQL database user account and password, and that also doesn't work.

:-(

Ken Z

KEN ZYGMUNT MEMBERS 27 June 2013 - 16:08 PM

8 comments

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Previous 8 comments

Date Votes

Gert Jensen

March 23, 2016 07:48

Hello Ken,

the default user and password is:
Username: root
Password: Portal123#

Kind regards
Gert

Pankaj Paliwal

March 23, 2016 07:48

Gert

Thanks, I'll give that a try when I'm back in the office tomorrow.

Where's this documented?

Regards

Ken Z

KEN ZYGMUNT MEMBERS 27 June 2013 - 22:28 PM

Pankaj Paliwal

March 23, 2016 07:48

Gert

it's coming back as

"Login failed. Username or password incorrect. Account may have been locked"

I've definitely typed it correctly.

do you know of any way of unlocking this account? Also is there any way of disabling that reCAPTCHA option?

Thanks

Ken Z

KEN ZYGMUNT MEMBERS 28 June 2013 - 09:28 AM

Gert Jensen

March 23, 2016 07:48

Hello Ken,

Go to you msyt sql server, and login.

DO A BACKUP BEFORE DOING THE BELOW

Write in the prompt:
use cloud_portal;
select username,locked from users;

displays something like;
mysql> select username,locked from users;
------------------+--------
| username | locked |
------------------+--------
| root | 1 |
| portal | 0 |
------------------+--------
is root 1 ? if yes then it is locked.

update users set locked=0 where username='root';
mysql> select username,locked from users;
------------------+--------
| username | locked |
------------------+--------
| root | 0 |
| portal | 0 |
------------------+--------

now it is not locked anyore..
But do remomber do make a backup first, and if you are in doubt do not do the above update command
write here..

Kind regards
Gert

Gert Jensen

March 23, 2016 07:48

you can make a backup something like this

mysqldump -u root -ptherootpassword cloud_portal > /tmp/cloud_portal_backup.sql

kind regards
Gert

Pankaj Paliwal

March 23, 2016 07:48

Hi Gert

thanks for your help so far...

doing the "select username,locked from users;" shows that the root account isn't locked :-(

still can't log on. As I've never logged on to the console, I couldn't have changed the password from the default.

I'm going to try and do a full reinstall again...

Regards

Ken Z

KEN ZYGMUNT MEMBERS 01 July 2013 - 12:40 PM

Pankaj Paliwal

March 23, 2016 07:48

Gert

I've been using the 'demo' database that's supposed to contain some test data. I've rebuilt the server using the default database and I can now log on.

Thanks for your help.

Regards

Ken Z

KEN ZYGMUNT MEMBERS 01 July 2013 - 14:21 PM

Gert Jensen

March 23, 2016 07:48

Does it Work ?

can you accept users, without getting the page is not found..
When you sing up for a new retail account/Company account in the login window do you get the page is not forund ?

Kind regards
Gert