After attempted login, I land on "
We're sorry, but the page you have requested is not available."
tcpdump on the CloudPlatform servers indicate that there is no attempt made from CPBM to contact them, the there is plenty of traffic bw CPBM and mysql servers.
The root login appears to be successful in the log file:
[2014-01-17 14:32:59.619] INFO catalina-exec-20 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:32:59.724] INFO catalina-exec-20 com.vmops.web.interceptors.UserContextInterceptor Inside UCI Call...C
[2014-01-17 14:33:19.256] INFO catalina-exec-20 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events g
enerated
[2014-01-17 14:33:19.265] INFO catalina-exec-20 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events g
enerated
[2014-01-17 14:33:19.600] INFO catalina-exec-18 System.out [Fri Jan 17 14:33:19 EST 2014] [Info] CsrfGua
rd analyzing request /portal/portal/splogo
[2014-01-17 14:33:19.629] INFO catalina-exec-18 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:33:19.817] INFO catalina-exec-1 System.out [Fri Jan 17 14:33:19 EST 2014] [Info] CsrfGua
rd analyzing request /portal/portal/isSystemActive
[2014-01-17 14:33:19.869] INFO catalina-exec-18 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events g
enerated
[2014-01-17 14:33:19.873] INFO catalina-exec-18 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events g
enerated
[2014-01-17 14:33:19.875] INFO catalina-exec-1 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:33:19.936] INFO catalina-exec-1 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events g
enerated
[2014-01-17 14:33:19.936] INFO catalina-exec-1 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events g
enerated
[2014-01-17 14:33:30.781] INFO catalina-exec-17 com.vmops.web.listeners.AuthenticationSuccessListener User : root logged in successfully.
[2014-01-17 14:33:30.827] INFO catalina-exec-17 System.out GRANTED due to ACE: AccessControlEntryImpl[id
: 6; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:33:30.837] INFO catalina-exec-17 System.out GRANTED due to ACE: AccessControlEntryImpl[id
: 7; granting: true; sid: PrincipalSid[root]; permission: BasePermission[..............................W.=2]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:33:30.907] INFO catalina-exec-12 System.out [Fri Jan 17 14:33:30 EST 2014] [Info] CsrfGua
rd analyzing request /portal/portal/home
[2014-01-17 14:33:30.914] INFO catalina-exec-12 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:33:31.146] INFO catalina-exec-12 System.out GRANTED due to ACE: AccessControlEntryImpl[id
: 1; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:33:31.371] INFO catalina-exec-12 System.out GRANTED due to ACE: AccessControlEntryImpl[id
: 1; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:33:31.458] INFO catalina-exec-12 System.out GRANTED due to ACE: AccessControlEntryImpl[id
: 6; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:33:31.546] INFO catalina-exec-12 com.vmops.reports.NewRegistrationReport report json data{\"series\":[{\"seriesname\":
\"Retail\",\"color\":\"9cd8e3, 86b6c0\",\"data\":[]},{\"seriesname\":\"Corporate\",\"color\":\"86b6c0, d8d373\",\"data\":[]},{\"seriesname\":\"Trial\",\"color\":\"ade29a, 9
2be83\",\"data\":[]}],\"categories\":[]}
[2014-01-17 14:33:31.569] INFO catalina-exec-12 com.vmops.web.interceptors.UserContextInterceptor Inside UCI Call...C
[2014-01-17 14:33:31.613] INFO catalina-exec-12 System.out GRANTED due to ACE: AccessControlEntryImpl[id
: 1; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:34:01.488] INFO catalina-exec-12 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events g
enerated , UserName: root
[2014-01-17 14:34:01.489] INFO catalina-exec-12 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events g
enerated , UserName: root
[2014-01-17 14:34:02.155] INFO catalina-exec-23 System.out [Fri Jan 17 14:34:02 EST 2014] [Info] CsrfGua
rd analyzing request /portal/portal/health/getHealthStatusForZone.json
[2014-01-17 14:34:02.159] INFO catalina-exec-25 System.out [Fri Jan 17 14:34:02 EST 2014] [Info] CsrfGuard analyzing request /portal/portal/support/homeListTickets
[2014-01-17 14:34:02.180] INFO catalina-exec-12 System.out [Fri Jan 17 14:34:02 EST 2014] [Info] CsrfGuard analyzing request /portal/portal/connector/service_instance_list
[2014-01-17 14:34:02.200] INFO catalina-exec-12 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:34:02.202] WARN catalina-exec-23 org.springframework.web.servlet.PageNotFound No mapping found for HTTP request with URI [/portal/portal/health/getHealthStatusForZone.json] in DispatcherServlet with name 'vmops-portal'
[2014-01-17 14:34:02.202] WARN catalina-exec-25 org.springframework.web.servlet.PageNotFound No mapping found for HTTP request with URI [/portal/portal/support/homeListTickets] in DispatcherServlet with name 'vmops-portal'
[2014-01-17 14:34:02.203] INFO catalina-exec-23 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.204] INFO catalina-exec-25 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.206] INFO catalina-exec-25 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.207] INFO catalina-exec-23 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.228] INFO catalina-exec-23 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:34:02.232] INFO catalina-exec-25 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:34:02.563] INFO catalina-exec-12 System.out GRANTED due to ACE: AccessControlEntryImpl[id: 1; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:34:02.655] INFO catalina-exec-12 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.660] INFO catalina-exec-12 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.672] INFO catalina-exec-4 System.out [Fri Jan 17 14:34:02 EST 2014] [Info] CsrfGuard analyzing request /portal/portal/home/get_home_items
[2014-01-17 14:34:02.674] INFO catalina-exec-4 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:34:03.011] INFO catalina-exec-4 System.out GRANTED due to ACE: AccessControlEntryImpl[id: 1; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:34:03.215] INFO catalina-exec-4 com.vmops.web.interceptors.UserContextInterceptor Inside UCI Call...C
[2014-01-17 14:34:03.250] INFO catalina-exec-4 System.out GRANTED due to ACE: AccessControlEntryImpl[id: 1; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:34:05.609] INFO catalina-exec-23 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated
[2014-01-17 14:34:05.614] INFO catalina-exec-23 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated
[2014-01-17 14:34:05.614] INFO catalina-exec-25 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated
[2014-01-17 14:34:05.616] INFO catalina-exec-25 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated
[2014-01-17 14:34:05.669] INFO catalina-exec-16 System.out [Fri Jan 17 14:34:05 EST 2014] [Info] CsrfGuard analyzing request /portal/portal/errors/notfound
[2014-01-17 14:34:05.688] INFO catalina-exec-16 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:34:05.999] INFO catalina-exec-16 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:06.002] INFO catalina-exec-16 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:06.744] INFO catalina-exec-4 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:06.745] INFO catalina-exec-4 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
Also scheduled jobs are failing to run it seems:
[2014-01-17 14:34:02.159] INFO catalina-exec-25 System.out [Fri Jan 17 14:34:02 EST 2014] [Info] CsrfGuard analyzing request /portal/portal/support/homeListTickets
[2014-01-17 14:34:02.180] INFO catalina-exec-12 System.out [Fri Jan 17 14:34:02 EST 2014] [Info] CsrfGuard analyzing request /portal/portal/connector/service_instance_list
[2014-01-17 14:34:02.200] INFO catalina-exec-12 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:34:02.202] WARN catalina-exec-23 org.springframework.web.servlet.PageNotFound No mapping found for HTTP request with URI [/portal/portal/health/getHealthStatusForZone.json] in DispatcherServlet with name 'vmops-portal'
[2014-01-17 14:34:02.202] WARN catalina-exec-25 org.springframework.web.servlet.PageNotFound No mapping found for HTTP request with URI [/portal/portal/support/homeListTickets] in DispatcherServlet with name 'vmops-portal'
[2014-01-17 14:34:02.203] INFO catalina-exec-23 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.204] INFO catalina-exec-25 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.206] INFO catalina-exec-25 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.207] INFO catalina-exec-23 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.228] INFO catalina-exec-23 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:34:02.232] INFO catalina-exec-25 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:34:02.563] INFO catalina-exec-12 System.out GRANTED due to ACE: AccessControlEntryImpl[id: 1; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:34:02.655] INFO catalina-exec-12 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.660] INFO catalina-exec-12 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:02.672] INFO catalina-exec-4 System.out [Fri Jan 17 14:34:02 EST 2014] [Info] CsrfGuard analyzing request /portal/portal/home/get_home_items
[2014-01-17 14:34:02.674] INFO catalina-exec-4 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:34:03.011] INFO catalina-exec-4 System.out GRANTED due to ACE: AccessControlEntryImpl[id: 1; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:34:03.215] INFO catalina-exec-4 com.vmops.web.interceptors.UserContextInterceptor Inside UCI Call...C
[2014-01-17 14:34:03.250] INFO catalina-exec-4 System.out GRANTED due to ACE: AccessControlEntryImpl[id: 1; granting: true; sid: PrincipalSid[root]; permission: BasePermission[...............................R=1]; auditSuccess: true; auditFailure: true]
[2014-01-17 14:34:05.609] INFO catalina-exec-23 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated
[2014-01-17 14:34:05.614] INFO catalina-exec-23 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated
[2014-01-17 14:34:05.614] INFO catalina-exec-25 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated
[2014-01-17 14:34:05.616] INFO catalina-exec-25 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated
[2014-01-17 14:34:05.669] INFO catalina-exec-16 System.out [Fri Jan 17 14:34:05 EST 2014] [Info] CsrfGuard analyzing request /portal/portal/errors/notfound
[2014-01-17 14:34:05.688] INFO catalina-exec-16 com.vmops.web.interceptors.UserContextInterceptor Before handling the request
[2014-01-17 14:34:05.999] INFO catalina-exec-16 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:06.002] INFO catalina-exec-16 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:06.744] INFO catalina-exec-4 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
[2014-01-17 14:34:06.745] INFO catalina-exec-4 com.vmops.web.listeners.RequestHandledListener Request handled: success... flushing events generated , UserName: root
....
Any ideas?
Hi,
To me it looks like some caching issue.
Can you please try clearing the browser cache? You can also try accessing the CPBM login page while running the browser in "Private" or "Incognito" mode.
Thanks,
Manish
Indeed! The UI is rendering now. I thought the logs indicated it was a problem on the server side but obviously it was cached javascript... Thanks!
Even though rendering of the UI now works, I still get the error "Unable to connect to the service target. Please check your configuration." tcpdump on cloudplatform servers still indicate no attempted connection from cloudportal server.
E.g: accounts -> an account -> dashboard -> services tab -> manage resources -> cloud generates
"Unable to connect to the service target. Please check your configuration."
Corresponding log entry in the cloudportal server is:
[2014-01-20 11:33:31.335] ERROR catalina-exec-7 com.citrix.cloudstack.client.impl.DefaultCloudServiceImpl error while checking publicHost, publicPort and protocol
[2014-01-20 11:33:31.361] ERROR catalina-exec-7 c.c.c.platform.admin.service.impl.ConnectorManagementServiceImpl Exception in fetching the service Ref.. com.vmops.service.exceptions.CloudServiceException: Unable to connect to the service target. Please check your configuration.
at com.citrix.cloudstack.client.impl.DefaultCloudServiceImpl.checkConnection(DefaultCloudServiceImpl.java:3049)
at com.citrix.cloudstack.service.impl.CloudStackCloudService.checkCloudStackConnection(CloudStackCloudService.java:195)
at com.citrix.cloudstack.service.impl.CloudStackCloudService.setServiceInstanceConfiguration(CloudStackCloudService.java:131)
at com.citrix.cloudstack.service.impl.CloudStackCloudServiceAdapter.initialize(CloudStackCloudServiceAdapter.java:28)
at com.citrix.cloudstack.service.impl.CloudStackCloudServiceAdapter.initialize(CloudStackCloudServiceAdapter.java:22)
at com.citrix.cloudplatform.service.impl.CloudPlatformCloudServiceAdapter.initialize(CloudPlatformCloudServiceAdapter.java:27)
at com.citrix.cloudplatform.service.impl.CloudPlatformCloudServiceAdapter.initialize(CloudPlatformCloudServiceAdapter.java:16)
at com.citrix.cpbm.platform.admin.service.impl.ConnectorManagementServiceImpl.getConnectorImplementation(ConnectorManagementServiceImpl.java:1281)
at com.citrix.cpbm.platform.admin.service.impl.ConnectorManagementServiceImpl.getCloudServiceInstance(ConnectorManagementServiceImpl.java:1155)
at com.citrix.cpbm.platform.admin.service.impl.ConnectorManagementServiceImpl.getServiceInstance(ConnectorManagementServiceImpl.java:796)
at sun.reflect.GeneratedMethodAccessor362.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:622)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
at com.sun.proxy.$Proxy246.getServiceInstance(Unknown Source)
at sun.reflect.GeneratedMethodAccessor362.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:622)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
at com.sun.proxy.$Proxy451.getServiceInstance(Unknown Source)
at sun.reflect.GeneratedMethodAccessor362.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:622)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
Hi ,
Looks like the CPBM server is not able to connect to CCP. Can you check if you are able to ping CCP IP from the CPBM server? You can use telnet to make sure CCP is accessible from CPBM server on the admin and non-admin ports.
You can also make sure that these ports are not blocked on CCP side.
Thanks,
Manish
Hi, yes, I can ping and telnet to CCP from CPBM, on both ports. However there is no traffic initiated by CPBM itself to CCP, tcpdump on the CCP servers indicate that there is no attempt made from CPBM to contact them, the there is plenty of traffic bw CPBM and mysql servers though.
Hi ,
Do you have multi node clustered env?
It could be possible that one CPBM node is able to talk to CCP while other node is not.
If you do have multi node setup then please try connecting CCP from both CPBM nodes.
Thanks,
Manish
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