Hello Mohanapriya
,

Please con you confirm the Cloud Platform version in use?

Regards,

Abhisek

CloudStack 4.5

Hello, 

I got the same error message for a couple days ago:

http://discussions.citrix.com/topic/372854-trying-to-add-cloudplatform-to-citrix-studio-errorcode401-errortext-unable-to-verify-user-credentials-andor-request-signature-command/

Please check that the time is correct on the citrix cloudplatform managment server, domain controller and your client etc

Regards

Robert

@Robert Thankyou. But I am not mapping  any time in url. CloudStack call in working for non-customized offering . Incase of customized it fails. 

Hi Mohanapriya,

Is the API call generated from CloudPlatform UI client or you are running it from different client? 

Is the signature generated specifically for the above API call? 

Its running from different api client. But signature is the problem. I formed command string as same as CloudStack. 

Request in CloudStack :

http://192.168.1.162:8080/client/api?command=deployVirtualMachine&response=json&zoneid=af3ed220-7e36-4459-a6ea-9587a18246c0&templateid=10dff609-d818-4193-b6ce-27d54f365d71&hypervisor=KVM&serviceofferingid=a1613485-8cdf-4d84-8b97-8c2695128a2f&details%5B0%5D.cpuNumber=3&details%5B0%5D.cpuSpeed=1500&details%5B0%5D.memory=512&iptonetworklist%5B0%5D.networkid=7efa5852-7e1f-4a26-9351-00f9d863aa3e&_=1449562629188

Request while passing through our application :

apiKey=lGMCRQI6maiFCDsKuZAHI63u1upxCrUnNrWbXAnUZZE_qyEv7ozK_yNzYvNfXgX5x5mRcedIKynzSyLA5hf8yg&command=deployVirtualMachine&details%5B0%5D.cpuNumber=3&details%5B0%5D.cpuSpeed=1500&details%5B0%5D.memory=512&hypervisor=KVM&iptonetworklist%5B0%5D.networkid=7efa5852-7e1f-4a26-9351-00f9d863aa3e&response=json&serviceofferingid=a1613485-8cdf-4d84-8b97-8c2695128a2f&templateid=10dff609-d818-4193-b6ce-27d54f365d71&zoneid=af3ed220-7e36-4459-a6ea-9587a18246c0&signature=mNWU89ICwKzfcA8yUZ1qeamDU%2B4%3D

Hello Mohanapriya,

Looks like the API call is not contructed with proper authorization? You may use the scrpt from following link to generate it.

https://abhisekbasu.wordpress.com/2013/11/19/how-to-generate-signature-for-cloudstack-api/

Regards,

Abhisek

hi Abhisek,

          By using that signature Generation only i got that Signature. If authorization is the problem it wont work for other features. But it working fine for other features except this custom Service offering. Thing which i noticed in custom parameters like cpuNumber, cpuSpeed - Speed and Number both first letter starts with uppercase. We cant find request parameters upper case in CloudStack. But why they did for this alone ? 

Hello Mohanapriya,

This one looks interesting and needs more troubleshooting. Please create a support case with our technical support team.

Regards,

Abhisek