Hi Adorid,

It seems the workflow which activates the account has errored out.
Can you please check the workflow at: Company Setup* >> *History* >> Click on *View for "Tenant State Change " transaction.?

If you see the workflow in error state then , follow below steps to reset the workflow:
# Login as root user
# Navigate to All Accounts* >> <+select this account+> >> History* >> Click on *View for "Tenant State Change " transaction.
# Click on "*Reset*" button available on top right corner.
# Wait for some time, it will re-run the failed activities in the workflow and resume the workflow.
# After the workflow is resumed you will have to update Credit card info, if the account is retail, or need to approve the request as root if the account is corporate. For updating Credit card info, master user will see a task on dashboard under "*My Tasks*" widget. For approval root user will see a task on dashboard under "*My Tasks*" widget.

Let us know if this resolves your issue.

Thanks,
Manish

Hi Manish,

Emm, but if i click to view Tenant State Change i get error, that this web site not found.
Looks like there are some deeper problem with my cloudportal...

Hi Manish

I resolved my problem. I think first 2 accounts where bugged when i trayed to resolve problem with email verification. So now i created new accounts and everything worked excellent.)

thx for help)

Hi Manish,
Every time that I reset the workflow I got "Collect Credit Card Information" as you can see in the screenshot.
Caught exception while executing activity : WorkflowActivity [id=26, uuid=e407967e-82a4-4d84-98f2-7f3f8452c6c8, workflow=Workflow [id=1, uuid=a12de9b3-623e-4e2e-b3d4-2f53de784298, workflowName=credit-card-account-activation, state=RUNNING, lastRun=null, currentBucket=2, memo=Caught exception while executing activity : WorkflowActivity [id=25, uuid=6e74201d-4a5a-4d32-a37d-006079bd7ee1, workflow=Workflow [id=1, uuid=a12de9b3-623e-4e2e-b3d4-2f53de784298, workflowName=credit-card-account-activation, state=RUNNING, lastRun=null, currentBucket=2, memo=Caught exception while executing activity : WorkflowActivity [id=24, uuid=fa48df7b-9f02-484c-a4b0-763fbd438763, workflow=Workflow [id=1, uuid=a12de9b3-623e-4e2e-b3d4-2f53de784298, workflowName=credit-card-account-activation, state=RUNNING, lastRun=null, currentBucket=2, memo=Caught exception while executing activity : WorkflowActivity [id=2, uuid=a0341a73-c74b-4f4f-b0c1-4b59de647fa5, workflow=Workflow [id=1, uuid=a12de9b3-623e-4e2e-b3d4-2f53de784298, workflowName=cred

When I try to update the credit cart in the retail account I got this stacktrace, and the credit card do not save.
java.lang.NullPointerException
at com.vmops.web.controllers.AbstractBillingController.editCreditCard(AbstractBillingController.java:575)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:616)
at org.springframework.web.bind.annotation.support.HandlerMethodInvoker.invokeHandlerMethod(HandlerMethodInvoker.java:176)
at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.invokeHandlerMethod(AnnotationMethodHandlerAdapter.java:436)
at org.springframework.web.servlet.mvc.annotation.AnnotationMethodHandlerAdapter.handle(AnnotationMethodHandlerAdapter.java:424)...

Hi Lucas,

It seems the payment gateway is not configured.
Can you please check if you have enabled and configured a payment gateway?
You can do that as a ROOT user from Home >> All Services >> B/OSS.

Thanks,
Manish

Hi Manish
No, I didn.t configured the payment gateway, i will configure it, and if I will have some problems, I will ask you again.
thanks for your help
Lucas