Hello
On the login screen if i click on request new account, the click on either retail or test..
i get this error
Oops! An error has occurred. Please contact technical support at
An unhandled exception occurred on the server
Details of this error below:
Error Reference Number:
_________________________
1371112445399
see the attached file for the rest..
Kind regads
Gert Jensen
error.txt 12.16K
4 downloads
It appears the Default channel currency is not defined. I believe it is set by default to USD.
Not sure how it got removed.
Can you please confirm the version of the software being used?
From looking at the error stack in the attached file it appears to be Danube (2.0.x).
I believe one or both of the below config are not set:
select name, value from configuration where name='com.citrix.cpbm.portal.settings.default.currency';
select name, value from configuration where name='com.citrix.cpbm.accountManagement.onboarding.default.channel';
Regards,
Somesh
The last select statement does not give any value..
how do i set that value.
should i create a field in cloud.properties
com.citrix.cpbm.accountManagement.onboarding.default.channel='DKK'
This does not exist.
Are there any newer version than Danube ?
Below is what i got from the select statemens...
mysql> select name, value from configuration where name='com.citrix.cpbm.portal.settings.default.currency';
--------------------------------------------------+-------
| name | value |
--------------------------------------------------+-------
| com.citrix.cpbm.portal.settings.default.currency | DKK |
--------------------------------------------------+-------
1 row in set (0.00 sec)
mysql> select name, value from configuration where name='com.citrix.cpbm.accountManagement.onboarding.default.channel';
--------------------------------------------------------------+-------
| name | value |
--------------------------------------------------------------+-------
| com.citrix.cpbm.accountManagement.onboarding.default.channel | |
--------------------------------------------------------------+-------
1 row in set (0.00 sec)
Kind reagards
Gert
Hi Gert,
From the logs it seems there is no channel available in DB.
Could you please confirm that you have one or more active channels in CPBM?
You can use below query to check it.
select * from cloud_portal.channels where removed is null ;
And, there is one correction in previous post.
The config "com.citrix.cpbm.accountManagement.onboarding.default.channel" is actually the name of the channel which service provider wants to be used for default registrations. And it is NOT a mandatory config. So, please revert it to NULL.
Thanks,
Manish
Hello Manish,
I did revert it to null...
here is what i got from the Query:
----+--------------------------------------+-----------+------------+------+-------------------+------------+--------------+---------+------------+---------
| id | uuid | name | catalog_id | type | description | image_path | code | removed | removed_by | version |
----+--------------------------------------+-----------+------------+------+-------------------+------------+--------------+---------+------------+---------
| 7 | 86ed0de9-f2a9-4cf2-8d6b-87615e135823 | Corporate | 7 | 0 | Corporate Channel | NULL | CORP-CHANNEL | NULL | NULL | 2 |
| 8 | 7466c39c-6615-4385-8dbc-74619479198b | Retail | 8 | 0 | NULL | NULL | Retail | NULL | NULL | 0 |
----+--------------------------------------+-----------+------------+------+-------------------+------------+--------------+---------+------------+---------
Kind regards
Gert Jensen
What to Do.
This is a new clean installation., fresh as snow.....
I do not understand what i need to do after i have checked how many channels that are active..
If you have the time could you please tell me, i have had this problem for over a week now.
I do have a active Citrix subscription, will it help if i create a case there, as this is
a bug I think it will be free of charge..
I really do not understand what I need to do to move forward..?
Kind regards
Gert Jensen
Hi Gert,
Could you please let us know what all you have done on the instance after starting the instance for the first time? Any configuration changes, any new entity created?
I am asking this because you are saying it is a fresh instance.
We will try our best to help you out.
Thanks,
Manish
Hello,
Yes it was a fresh, i have created some test computers channels etc..
I can delete it an re install it, if i can help you.
i takes app. 27 min to reinstall the entire CPBM environment, from scratch.
I have the following setup.
2 x CPBM <--- this i can reinstall
2 x SQL server -> 1 master <---- this i can delete the databases and reinstall CPBM
2 x CP <--- this is in production/test close production..
Kind regards
Gert
Hello Gert,
In order to help you better , could you please log a case with Citrix then we will be able to investigate the issue properly.
Thanks,
Manish
Sorry it sent before I finished. I have three fresh installs and they all show no channel either.
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