Enterprise Console Error

18 avril 2016 13:20

When I launch the enterprise console I get a "The server is temporarily unable to service your request.Please try after sometime" error. How can I go about fixing this or what logs should I look into to remediate this error?

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Previous 4 commentaires

Date Votes

Nigel Ryan

18 avril 2016 15:08

I think I have seen this when the RCA Portal service had not started properly, check that first.

Casey Brennan

18 avril 2016 16:17

I'd check the Portal (Management Portal) logs and the Configuration Server logs -- we typically see this when either the Portal or Configuration Server (ZTOPTask) is not running or needs to be restarted. Check also that the Directory Service is running.

Yogesh Sahasrabuddhe

19 avril 2016 04:52

Hi Derrick,

Stop the Application Server Service. Kill java.exe process using task manager if not stopping gracefully.

Ensure that RCA-Db service is up and running and then restart the application server.

Regards

Yogesh

Maribel Gonzalez

19 avril 2016 07:19

Hi Derrick,

You can try the following steps:

- Stop the Application Server service.

- Kill the java.exe process if it is still running.

- Make sure the Portal service is running.

- Go to the folder \RCA\ApplicationServer\standalone\deployments directory. If there are files with the extension .failed or .undeployed, change their extension to .dodeploy. For example, rename the file sessionmanager.war.undeployed to sessionmanager.war.dodeploy.

- Restart the Application server and wait around 15 minutes.

If it does not solve the issue, there is a hotfix for this issue in Radia 9.2. Please open a support ticket and ask for hotfix WININFRA920_QCCR1C50279 (HOTFIX_OVCM_INF_V9.2_2016-02-23_1456227141a0f84f2).

Best regards,

Maribel González