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Ekuberems

Retrieving RCA agent status

Hi all,

I was wondering how can we check the RCA agent status on each client machine from core server.

Regards,
Sumant Kulkarni

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Permanently deleted user

Hi Sumant,

You can check the status of the agent using the Inventory reports, you can see in there when was the last time it connected.

Regards,

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Ekuberems

Hi Andres,

Can i get status of all the agent in one single report?

Regards,
Sumant Kulkarni

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Permanently deleted user

Hi Sumant,

What kind of status are you looking for?
In the Inventory report, you can download the report in csv file.

Regards,

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Kevin Farmer

Hi Sumant,
To add on to what Andres has said, if you go to the View Devices on the Reporting homepage it will detail the last time an agent connected. Sort the list by Last Connect to show if there are agents not connecting on schedule. That's your first place to look really. If an agent is having an issue it more than likely will not be reporting to the Core.

At that point someone will need to RDP to the workstation to see the error logs. Then jump back on here if you want some help with a particular agent and someone will chime in.

Cheers.

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Ekuberems

Hi,

I thought we could run a command remotely to get the agent status. So we find out the issue with agent in daily checklist.
Thanks for your responses.

Regards,
Sumant Kulkarni

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