Hi ,
I cannot access Tickets tab in Support page.The page with following error shows up.
??????????????????
Oops! An error has occurred. Please contact technical support at Support website.
Attached is error log when Tickets tab is accessed.
Any suggestion please.
Thanks,
Thura Minn Minn
ticket_error.log 19.48K
2 downloads
Hi,
We have two ticketing services available in CPBM 2.0 out of the box, i.e Salesforce.com and Webform2email.
You can enable Webform2email from Home >> All Services >> B/OSS >> Webform2email.
This is a very basic ticketing system, it allows user to send email to a pre-configured support email alias.
It does not have any list tickets view.
Thanks,
Manish
Hi,
In order to understand the issue better can you please answer following questions?
1. Have you configured and enabled the B/OSS service for Salesforce.com?
2. Are you able to see "Tickets" widget on root users dashboard?
3. You are getting the error while accessing "Support >> All Tickets" tab as ROOT/Master user or Normal user?
Thanks,
Manish
Hi Manish,
Sorry for long silence as I have some other internal problems.
>1. Have you configured and enabled the B/OSS service for Salesforce.com?
I don't know how to configure and enable B/OSS.Is it "Administration>>Configuration>>B/OSS Integration" setting?
Is Tickets Service not usable without integrating Salesforce.com?
I want to use Tickets Service without integrating Salesforce.com.
>2. Are you able to see "Tickets" widget on root users dashboard?
I can't see that.
>3. You are getting the error while accessing "Support >> All Tickets" tab as ROOT/Master user or Normal user?
I am getting the error while accessing "Support >> Tickets" tab in Corporate or Trial Master user.
Thanks,
Thura Minn Minn
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