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Pankaj Paliwal

CPBM 2.2.0 Failing to provision VMs

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CPBM 2.2.0 Failing to provision VMs

I have since found a problem when creating a VM, after the clicking the 'Subscribe and Provision' no VM is actually created in CCP. I receive a 'Provision Resource Failed' email:

 

Resource Provision for the following subscription has been failed.

  • Product Bundle : VM 2GB Linux

  • Service Resource Type: VirtualMachine

  • Service Instance: Cloud

Please go to your subscription and try to provision your resource.

 

The CCP management log shows this:

 

2014-05-13 04:12:49,591 INFO  [cloud.api.ApiServer] (catalina-exec-15:null)  172.20.1.139 -- GET null 401 unable to verify user credentials and/or request signature

2014-05-13 04:12:49,850 INFO  [cloud.api.ApiServer] (ApiServer-9:null) (userId=1 accountId=1 sessionId=null) /172.20.1.139 -- GET / HTTP/1.0 432 Invalid request, no command sent

When creating a VM

 

Any suggestions?

 

Thanks

 


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Pankaj Paliwal
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CPBM 2.2.0 Failing to provision VMs

Some further details for this issue - 

 

I can add/edit a Volume resource in an account in CPBM without issue. However, when purchasing a VM and the 'Subscribe and Provision' is clicked, I get the message Subscription is successful, but when I look at the Resources the VM does not exist; the Subscriptions screen shows the subscription with a State: NEW (Error) and Error Details: 'Error listing zones 401 unable to verify user credentials and/or request signature'.

 

Any suggestions please?

 

Here is the cpbm-server.log output at the moment the 'Subscribe and Provision' is clicked when purchasing a VM:

 

[2014-05-14 05:03:25.492] INFO  catalina-exec-22             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:25.493] INFO  catalina-exec-22             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:30.444] INFO  catalina-exec-4              com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:03:30.469] INFO  catalina-exec-4              com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:03:30.502] INFO  catalina-exec-4              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:30.502] INFO  catalina-exec-4              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:35.446] INFO  catalina-exec-3              com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:03:35.469] INFO  catalina-exec-3              com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:03:35.496] INFO  catalina-exec-3              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:35.497] INFO  catalina-exec-3              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:40.444] INFO  catalina-exec-18             com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:03:40.469] INFO  catalina-exec-18             com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:03:40.492] INFO  catalina-exec-18             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:40.493] INFO  catalina-exec-18             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:44.408] INFO  catalina-exec-15             System.out                                                        [Wed May 14 05:03:44 COT 2014] [Info] CsrfGuard analyzing request /portal/portal/subscription/subscribe_resource
[2014-05-14 05:03:44.412] INFO  catalina-exec-15             com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:03:45.444] INFO  catalina-exec-11             com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:03:45.467] INFO  catalina-exec-11             com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:03:45.476] INFO  catalina-exec-11             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:45.476] INFO  catalina-exec-11             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:46.591] INFO  catalina-exec-15             com.vmops.event.listeners.EventListenerJmsProducer                Queued event com.vmops.event.SubscriptionCreation source = Subscription [createdAt=2014-05-14, derivedFrom=null, id=5125, productBundle=173, state=NEW, terminationDate=null, vmId=null]
[2014-05-14 05:03:46.602] INFO  catalina-exec-15             com.vmops.event.listeners.EventListenerJmsProducer                Queued event com.citrix.cpbm.core.workflow.event.TriggerTransaction source = BusinessTransaction [id=360, uuid=ef834fb0-aa52-4f80-8f1e-d7a5e122159c, workflowId=null, startDate=Wed May 14 05:03:46 COT 2014, endDate=null, state=NEW, scope=USER, tenant=Tenant [accountId=AA014015, name=ShapeBlue], memo=null] :SubscriptionStateChangeTransaction [subscriptionId=5125, subscriptionIntialState=NEW, subscriptionTargetState=ACTIVE]
[2014-05-14 05:03:46.642] INFO  catalina-exec-15             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated , UserName: geoff.higginbottom@shapeblue.com
[2014-05-14 05:03:46.643] INFO  catalina-exec-15             com.vmops.event.listeners.EventListenerJmsProducer                Sending event com.vmops.event.SubscriptionCreation source = Subscription [createdAt=2014-05-14, derivedFrom=null, id=5125, productBundle=173, state=NEW, terminationDate=null, vmId=null]
[2014-05-14 05:03:46.653] INFO  catalina-exec-15             com.vmops.event.listeners.EventListenerJmsProducer                Sending event com.citrix.cpbm.core.workflow.event.TriggerTransaction source = BusinessTransaction [id=360, uuid=ef834fb0-aa52-4f80-8f1e-d7a5e122159c, workflowId=null, startDate=Wed May 14 05:03:46 COT 2014, endDate=null, state=NEW, scope=USER, tenant=Tenant [accountId=AA014015, name=ShapeBlue], memo=null] :SubscriptionStateChangeTransaction [subscriptionId=5125, subscriptionIntialState=NEW, subscriptionTargetState=ACTIVE]
[2014-05-14 05:03:46.663] INFO  catalina-exec-15             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated , UserName: geoff.higginbottom@shapeblue.com
[2014-05-14 05:03:46.874] INFO  QueueListener-1              com.vmops.admin.event.listeners.EventListenerJmsConsumer          ### Received SUBSCRIPTIONCREATION id5125
[2014-05-14 05:03:46.883] INFO  QueueListener-3              com.vmops.admin.event.listeners.EventListenerJmsConsumer          received workflowevent with payloadTriggerTransaction [businessTransactionId=360]
[2014-05-14 05:03:47.426] INFO  QueueListener-3              com.citrix.cpbm.workflow.resolver.impl.WorkflowResolverImpl       Incoming request to resolve WFD for the type : class com.citrix.cpbm.core.workflow.model.SubscriptionActivationTransaction
[2014-05-14 05:03:47.429] INFO  QueueListener-3              c.c.cpbm.workflow.service.impl.BusinessTransactionServiceImpl     #Entered here to complete the transaction : 360 of workflow : null
[2014-05-14 05:03:47.430] INFO  QueueListener-3              com.vmops.internal.service.impl.SubscriptionServiceImpl           ###SPI Calling SubscriptionLifecycleHandler().provision(subscription) for instance:0e4f8f06-a203-11e3-98cc-fe8608d78b16 subscription:76ab30b5-cdf1-4c51-b834-c7fa7ff07a1c
[2014-05-14 05:03:47.491] ERROR QueueListener-3              com.citrix.cloudstack.client.impl.DefaultCloudServiceImpl         Error during listZones 401 unable to verify user credentials and/or request signature
[2014-05-14 05:03:47.505] WARN  QueueListener-3              c.c.cpbm.workflow.service.impl.BusinessTransactionServiceImpl     Got Exception while provisioning a resource : com.vmops.service.exceptions.CloudServiceException: Error listing zones 401 unable to verify user credentials and/or request signature
[2014-05-14 05:03:47.506] INFO  QueueListener-3              com.vmops.event.listeners.EventListenerJmsProducer                Queued event com.vmops.event.ProvisionResourceFailedEvent source = Subscription [createdAt=2014-05-14, derivedFrom=null, id=5125, productBundle=173, state=NEW, terminationDate=null, vmId=null]
[2014-05-14 05:03:47.508] INFO  QueueListener-3              c.c.cpbm.workflow.service.impl.BusinessTransactionServiceImpl     #Exiting after completion of the transaction : 360 of workflow : null with the state : ERROR
[2014-05-14 05:03:47.509] INFO  QueueListener-3              com.vmops.event.listeners.EventListenerJmsProducer                Sending event com.vmops.event.ProvisionResourceFailedEvent source = Subscription [createdAt=2014-05-14, derivedFrom=null, id=5125, productBundle=173, state=NEW, terminationDate=null, vmId=null]
[2014-05-14 05:03:47.749] INFO  QueueListener-2              com.vmops.admin.event.listeners.EventListenerJmsConsumer          ### Received ProvisionResourceFailedEvent 5125
[2014-05-14 05:03:50.443] INFO  catalina-exec-6              com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:03:50.463] INFO  catalina-exec-6              com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:03:50.486] INFO  catalina-exec-6              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:50.487] INFO  catalina-exec-6              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:55.446] INFO  catalina-exec-20             com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:03:55.466] INFO  catalina-exec-20             com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:03:55.488] INFO  catalina-exec-20             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:03:55.489] INFO  catalina-exec-20             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:04:00.443] INFO  catalina-exec-21             com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:04:00.466] INFO  catalina-exec-21             com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:04:00.475] INFO  catalina-exec-21             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:04:00.476] INFO  catalina-exec-21             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:04:05.445] INFO  catalina-exec-9              com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:04:05.468] INFO  catalina-exec-9              com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:04:05.492] INFO  catalina-exec-9              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:04:05.492] INFO  catalina-exec-9              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:04:10.443] INFO  catalina-exec-5              com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:04:10.465] INFO  catalina-exec-5              com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:04:10.474] INFO  catalina-exec-5              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:04:10.476] INFO  catalina-exec-5              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:04:15.445] INFO  catalina-exec-23             com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:04:15.469] INFO  catalina-exec-23             com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:04:15.492] INFO  catalina-exec-23             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:04:15.495] INFO  catalina-exec-23             com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:04:20.443] INFO  catalina-exec-1              com.vmops.web.interceptors.UserContextInterceptor                 Before handling the request
[2014-05-14 05:04:20.466] INFO  catalina-exec-1              com.vmops.web.interceptors.UserContextInterceptor                 Inside UCI Call...C
[2014-05-14 05:04:20.475] INFO  catalina-exec-1              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
[2014-05-14 05:04:20.476] INFO  catalina-exec-1              com.vmops.web.listeners.RequestHandledListener                    Request handled: success... flushing events generated
^C

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Pankaj Paliwal
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Hi Tariq,

 

Have you tried creating the VM directly in CCP under same account?

And can you also provide more CCP logs before you get "2014-05-13 04:12:49,591 INFO  [cloud.api.ApiServer] (catalina-exec-15:null) 172.20.1.139 -- GET null 401 unable to verify user credentials and/or request signature".

 

Thanks,

Manish


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