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Pankaj Paliwal

Installing Template stuck

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Installing Template stuck

I have a template which is stuck with status Installing Template.
I tried restarting the SSVM, entire system and what not, each time it only resets the template download process, which goes through and always gets stuck on Installing Template. I have several other templates I created no problem. I just want to remove this stuck template install, but no matter what I try it can't remove it.

Please help someone.
Andrej Petkovski MEMBERS
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Pankaj Paliwal
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Hi Andrej,

 

If you find the vm_template table / removed column are populated with a "date/time" value for a templates; that signifies the template as removed from CCP stand point. CCP would not actually remove the "row" entry for a template even after it is deleted.

 

Regards,

 

Abhisek


Abhisek Basu CITRIX EMPLOYEES
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Pankaj Paliwal
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Installing Template stuck

Hi Andrej,

 

Mostly we have to alter DB to remove it for now. You may mark the template as removed in the vm_template table by setting the removed comuln as NOW().

 

This is certaiunly not an way to be used frequently and ensure you take DB dumps before trying any DB modification manually.

 

In order to find the reason for the template being stuck; we need to look into the logs. Please feel free to create a case with the support team.

 

Regards,

 

Abhisek


Abhisek Basu CITRIX EMPLOYEES
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Pankaj Paliwal
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Thanks for that!
I am not a MySQL cli expert, I am sure I would find a way to get this done, but could you possibly send me few MySQL queries to save me some time :)? I am sure at some point I'll have to include Template ID etc.
I appreciate your help.
Andrej Petkovski MEMBERS
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Pankaj Paliwal
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Hi Andrej,

 

You may try:

 

update vm_template set removed=NOW() where id=<put template's id here>

 

Template's id can be found from the vm_template table (select * from vm_template).

 

Regards,

 

Abhisek


Abhisek Basu CITRIX EMPLOYEES
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Pankaj Paliwal
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Thank you so much for that, it worked!

 

While I was looking at vm_template table contents, I found a list of templates I deleted a while ago..

Is that normal? Isn't it supposed to do some sort of cleanup etc?


Andrej Petkovski MEMBERS
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