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CloudPortal Business Manager 1.x

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Pankaj Paliwal

Oops! An error has occurred. Please contact technical support at , , or our support website.

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Oops! An error has occurred. Please contact technical support at , , or our support website.

When I´ve tried to login into CP with root user I received this message "Oops! An error has occurred. Please contact technical support at , , or our support website.". I don´t know why it happened...I didn´t any changes on this environment and suddenly it happened..

Help me please

Thanks
Dennis


Dennis Pinho CITRIX EMPLOYEES
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Pankaj Paliwal
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Hi Dennis,

I went through the logs and don't find any errors; but looks like the installation sequence is not fully completed.

Could you please confirm whether all the necessary steps mentioned in our eDocs are followed:
http://support.citrix.com/proddocs/topic/cloudportalbusiness-14/ccpb-install.html
<snip>
Download CloudPortal Business Manager
System Preparation
Installing MySQL Database
Installing CloudPortal Business Manager
Configuring CloudPortal Business Manager
Integration with CloudStack or CloudPlatform
Starting CloudPortal Busines Manager
Verifying CloudPortal Business Manager Installation
<snip>

Let me know if you have any queries on these steps.

Thanks and Regards,
Madan


Madan Ganesh Velayudham CITRIX EMPLOYEES
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Pankaj Paliwal
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Oops! An error has occurred. Please contact technical support at , , or our support website.

Hi Dennis,

We will need more info to understand the problem.

Oops error could happen for variety of reasons like if CloudPortal is not able to communicate with CloudPlatform/CloudStack underlying or if there are any network issues. Also what is the CloudPortal version you are using?

Could you attach the Cloud Portal Log files? (/var/log/cloud/portal/catalina*.log)

Thanks,
Madan


Madan Ganesh Velayudham CITRIX EMPLOYEES
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Pankaj Paliwal
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Fro Sure, Thanks for help me!

This started happenning on 08/27...I´ve attached 2 files...08/27 and 08/30, right?

Thanks you so much!

Dennis

Attached Files


Dennis Pinho CITRIX EMPLOYEES
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Pankaj Paliwal
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The version is:
CloudPortal (CloudPortal-1.4.2-1-centos)
CloudStack (CloudStack-3.0.4-1-rhel6.2)

Thanks
Dennis


Dennis Pinho CITRIX EMPLOYEES
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