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CPSM Root account locked

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CPSM Root account locked

Hi,

I'm setting up CPBM 1.4 with CP 3.05 in my lab enviroment. I was able get integration to work and I was able to login in to CPBM with default root credetials. The integration between CP worked intilally fine as I was able to retrieve data to the dashboard view. On the second login attempt CPSM started to ask for captcha's and after that I was not able to login in anymore. I even tried the password reset funtion, but as my installation is just plain default I have no idea where to what email reset link was sent to?

I asume that the account is now locked out and I was wodering that is there a way to check the status of root account and unlock it manually? I followed the basic troubleshooting help from edocs with no success.

Cheers,

-Mika


Mika Övermark MEMBERS 21 December 2012 - 08:03 AM
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CPSM Root account locked

Hi Mika,

I assume you mean the CPBM (CloudPortal Business Manager) root account got locked.
And, because you have not updated the primary email id of the root user hence the password reset emails are going to the default email.
In such case, please run following query in the CPBM database:
update users set enabled=1,locked=0 where username='root';

The above query will unlock the root user, after that I would recommend change the primary email id to some valid email to which you have access.

Please let us know if this does not work.

Thanks,
Manish


Manish Agarwal CITRIX EMPLOYEES 21 December 2012 - 08:37 AM
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Hi Mansih,

Thanks for you fast respose. The update command helped and I was able to log in again. I will certainly update the primary email to something real...;)

Thanks,

-Mika


Mika Övermark MEMBERS 21 December 2012 - 08:52 AM
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thank you


Patrick Markkula MEMBERS 02 January 2013 - 12:46 PM
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