

CPSM Root account locked
Hi Mika,
I assume you mean the CPBM (CloudPortal Business Manager) root account got locked.
And, because you have not updated the primary email id of the root user hence the password reset emails are going to the default email.
In such case, please run following query in the CPBM database:
update users set enabled=1,locked=0 where username='root';
The above query will unlock the root user, after that I would recommend change the primary email id to some valid email to which you have access.
Please let us know if this does not work.
Thanks,
Manish